Average Score (508 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

508 Ratings

4.8 Average

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  • Virginia D.07-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Then entire Hendrick staff was professional and prompt from beginning to the end.

    07-30-2025

    thank you Virginia - glad we exceeded your expectations!

  • Donald M.07-28-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Great service advisor and great waiting area

    07-29-2025

    Thanks Donald - look forward to it!

  • Paul A.07-28-2025

    TYPE:ServiceMODEL:PassatYEAR:2021

    Great Service top to bottom

    07-28-2025

    good to hear - thanks Paul!

  • Stephen C.07-28-2025

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

    I called the dealership and ask about a 2025 GLI set an and to see the car, the sales person Dominic had it ready when I arrived at the dealership. We took a short test drive because I was trading in a 2023 GLI. We sat down and talked numbers , the whole process was pretty simple. So I walked way with the 2025 GLI automatic Audubon edition in the color I wanted.

    07-28-2025

    thanks Stephen - glad we made it simple for you!!

  • Stacy W.07-27-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    My rating experience would have been a 5 but the technician didn't fully check the details service request which left a tire which had been loosing air consistently for two weeks. Also when calling to schedule it was never put in the system and didn't receive a call back as stated by the call center.

    07-28-2025

    thanks for the input Stacy - we'll make sure we are on it next visit!!

  • April W.07-27-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

  • Peter K.07-26-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Easy to make an appointment. Appointment time was honored. Video chat f service and details was well received.

    07-28-2025

    thanks Peter!

  • Amy A.07-26-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Mike J.07-25-2025

    TYPE:ServiceMODEL:PassatYEAR:2022

    Nice courteous people!

    07-26-2025

    Thanks Mike - point taken!

  • Lauren B.07-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021