TYPE:SalesMODEL:TaosYEAR:2024
Average Score (498 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Jetta GLIYEAR:2025
Jason Flom helped me and I loved the professionalism!!
TYPE:ServiceMODEL:TaosYEAR:2023
I made an appointment for 7 am for a state inspection. I was there waiting at 630 am. I was the first to pull into the shop. The inspection takes 15 minutes but for some reason there it took an hour.
TYPE:ServiceMODEL:TiguanYEAR:2024
The only reason I did not give five stars is because I had to wait over 4 hours before my car was ready.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
Excellent service, Jeff was great!!!! really appreciate the great service! Top Notch!
TYPE:ServiceMODEL:AtlasYEAR:2022
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TYPE:ServiceMODEL:TiguanYEAR:2019
The representative listened to my concerns and gave me honest feedback
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:AtlasYEAR:2022
Hi. I did not receive what I needed. In fact, I called back to complain. Someone took my info, said they would call back. No one called back. I have complained about the brakes on that vehicle since I purchased from you all. This time the brakes were to be replaced. How they haven’t needed to be replaced before is beyond me because something is very wrong with them. However, what got changed was my rear brakes. I was there for over 5 hours. Oil change, tire rotation, inspection, and brakes. And the brakes still squeak and grind. I’m guessing that is because they are the same faulty brakes that have been on the car since I purchased. All of the pads should have been replaced. They should have all been corrected on YOUR dime when I complained the first 4 times. However, I tried to be patient and understanding. I purchased a service plan. Brakes are covered. Instead I spent well over $700 yesterday, was going to be over $800 before I said I have a service plan, isn’t any of this covered. I also discussed trading my car while there and was told you all could give me maybe 25,000 for my vehicle. Since no one called me back, I would love to hear what you intend to do to correct the issue. I am beyond frustrated. You have wasted my time and my money and have continue to put the safety of myself and my family at risk telling me that my brakes are fine and doing a half rear job when you finally do “change” the brakes.
TYPE:ServiceMODEL:JettaYEAR:2018
Service member was very flippant and condescending when I was asking questions on cost. Service was priced too high and diagnostic fee is ridiculous for what was done. I waited 3 hours on a non-busy day for an oil change.
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