The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2022
I had an appt., had to wait since there were no courtesy cars available. I was prepared for the 3 hour wait. It turned into a slightly more than 5 hour wait. I understand that some things take longer, I don’t like texts and emails asking me if I want other services. I want to speak to my advisor in person.
TYPE:ServiceMODEL:Golf GTIYEAR:2024
exceptional service. went extra step to take care of vehicle
TYPE:ServiceMODEL:PassatYEAR:2021
Haley was the best!! My normal service consultant is no longer there - i asked for Haley to become my rep from now on.
TYPE:ServiceMODEL:AtlasYEAR:2024
Hello, the moment I entered the service department I recieved excellent support and service from Mr. Clark from VW of Hendrick in Charlotte, NC. Thank you for all you do. V/r Mr. Lankford
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:JettaYEAR:2020
The wait time be way to long which defeats the purpose of making an appointment
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
TYPE:ServiceMODEL:PassatYEAR:2022
The service was fine, but it took 2.5 hours to get only an oil change. There was no communication on why it took so long until after the service was completed
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:SalesMODEL:JettaYEAR:2025
Service was great
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