TYPE:ServiceMODEL:AtlasYEAR:2024
Everything was great with the exception of.....no usb-c charger station in the waiting area.
Average Score (498 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2019
Very helpful and friendly.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2023
Haley was excellent and exceeded expectations.
TYPE:ServiceMODEL:TiguanYEAR:2019
Excellent customer service
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:ArteonYEAR:2023
TYPE:SalesMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2021
Everything was perfect. The facility and service coordinator was great. He kept me informed throughout my whole visit and arranged for a drop off. I will definitely continue to use this dealership in the future.
TYPE:ServiceMODEL:ID.4YEAR:2022
Didn’t have the parts for my recall even though they scheduled it with me. I learned this late the next day when they realized they could not do it. I informed the service tech that I would not be able to pick up my car before they closed so he said he would leave my keys with the receptionist. Upon arrival the receptionist did not have my keys. No solution was offered so I walked down to the sales manager and spoke to him. Luckily the general manager was still on site so I was able to get my car. Had he not been there I do not believe I would have been able to get my car. I am still waiting for a call regarding the parts for 2 recalls. I am rapidly losing faith in the VW brand!
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