Average Score (498 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

498 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Pamela G.02-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    The door was fixed completely and works great. So I give that a five star rating.

  • Falontis C.02-07-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

  • Gordon S.02-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Randall W.02-07-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Leroy W.02-06-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Angela B.02-03-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2020

    My husband made an appointment and brought in my car, only to be told there wasn't an appointment. After leaving, he received a call to return for the original service appointment. Then, when he returned for a service and new battery, it took THREE hours to complete.

  • Lisa T.02-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Great, helpful service consultants with personality.

  • Kela T.02-03-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    I was in and out. Tristan was professional and courteous.

  • Nicole R.02-03-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Jane L.01-31-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Today I had the pleasure of receiving my car back to me. This took less than 24 hours under the responsibility of Melissa Paige, service advisor. She took excellent and honest care of my car and delivered it to me in perfect working condition. Congratulations Melissa. I will come back if I need to. Your work makes people's day better. Thank you very much.