The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Nikki H.03-04-2025
TYPE:ServiceMODEL:TaosYEAR:2022
After leaving the dealership I immediately had to go back because they didn’t fill up my wash fluid, that was an easy fix. While on my way home I noticed something dragging underneath my car. I was on a very busy interstate and had to pull over only to notice the entire bottom piece of my car was hanging loose from the car. At first the dealership didn’t want to come pick up my car but I told them I couldn’t drive it due to a possible fire or worsening damage. They picked up the car and brought it back to my house after “fixing” it. I feel like my entire service should have been covered. The manager put a $30 credit on my account.
Geaneen M.03-04-2025
TYPE:ServiceMODEL:JettaYEAR:2023
Jessica H.03-04-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Kate H.03-03-2025
TYPE:ServiceMODEL:AtlasYEAR:2021
Friendly service! Great communication; Haley kept me updated on everything, and my car was ready very quickly!
Patrick K.03-03-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2022
My service advisor, Haley, is great about communicating the status of my car when it's in for service.
Tierra L.03-03-2025
TYPE:ServiceMODEL:TiguanYEAR:2019
Robert D.03-03-2025
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
After owning the car for 10 days, I had to return it for a defective part. Because this part was out of stock, I was given a loaner that is smaller than the vehicle I purchased.
Antonio F.03-03-2025
TYPE:ServiceMODEL:AtlasYEAR:2022
Haley was amazing with communication with me regarding my vehicle coming into service for the first time! Haley informed me of recommended services that is needed on top of communicating with me about the services performed on my vehicle! Your team definitely provided me with a peace of mind after leaving the dealership!
Lugene T.03-02-2025
TYPE:SalesMODEL:AtlasYEAR:2025
Jaime Garcia was professional and courteous. Also knowledgeable. I had purchased a 2017 VW Jetta from Brianna and it was nice to see her still there too.
John S.03-02-2025
TYPE:ServiceMODEL:AtlasYEAR:2023
I chose this rating as the staff overall was friendly.
I did not like that I booked my appointment with one service advisor and worked with someone else on the actual day of service.
I mentioned I had a coupon for a 89.00 wheel alignment and discussed wheel vibration as an issue.
I was charged a total of $209 for the service and was never made aware of any adjustments made to the car only a report showing everything in green. They were also going to check the tire balance. Not one mention of it on the bill.
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