Average Score (498 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

498 Ratings

4.8 Average

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  • William G.09-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    it was earned

    09-09-2025

    and thanks for your feedback William!

  • Lawrence N.09-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    just an oil change-Haley quickly got me in and out very important

    09-08-2025

    in and out quick is important to us too - thank you Lawrence!!

  • Henry W.09-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    They took me right in.

    09-08-2025

    Glad we could get you right in - thanks Henry!

  • Eric S.09-08-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

  • Jorge C.09-07-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Ricardo was a lot a lot of help

    09-08-2025

    thank you Jorge!!

  • Christopher B.09-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • David G.09-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Haley was outstanding nothing else to say! No other words are needed except thanks! And to ALL A Big Thank you !

    09-05-2025

    You're right - says it all! Thanks David!

  • Richard M.09-04-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • John M.09-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Got me in and out in a great timeframe ! With quality service !

    09-05-2025

    Moving fast! Like hearing that - thank you John!

  • Johnathon G.09-03-2025

    TYPE:ServiceMODEL:ArteonYEAR:2021

    I had an excellent experience working with Haley Dunn at Volkswagen of Concord. She was friendly, knowledgeable, and made the entire process smooth and stress-free. I came in for an oil change and some warranty work that was about to expire, and Haley gave me clear explanations of everything that was being done, along with helpful guidance on future maintenance. She kept me updated throughout, and the work was even finished earlier than expected. Even though I have two dealerships closer to home, I gladly make the extra drive to Concord because of the level of service and trust I’ve found here. Haley makes it easy to feel confident in where I bring my car, and that’s worth the trip every time.

    09-03-2025

    Thanks Jonathan - appreciate the confidence in us!!