Average Score (504 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

504 Ratings

4.8 Average

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  • Angela G.08-18-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    I asked the service team if they could have me out by a certain time and they made it happen!

    08-18-2025

    Thanks Angela!

  • Michelle W.08-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Everything was exceptional

    08-18-2025

    Thank you MIchelle!

  • Amber S.08-17-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    Randy was phenomenal in scheduling my appointment and keeping me up-to-date on the services that were priority. Paul was kind enough to take me home so I didn’t have to wait for my car while it was being serviced as well as picking me back up from my house and bringing me back to the dealership when my car was ready. Pricing was very straightforward with no surprises - the way I like it.

  • Valerie M.08-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Advisor was extremely helpful

    08-18-2025

    Good to hear - thanks Valerie!

  • Steven A.08-16-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    called and was able to get an appointment within a day which was great. Time to complete the service was as expected and got some good clarification on the service bundle I bought.

    08-18-2025

    Thanks Steven!

  • Caroline L.08-16-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    I appreciated Brock working me in as I was 30 minutes late for my appointment due to traffic accident so that I got behind. I so appreciated that.

    08-18-2025

    Thank you Caroline - glad you made it here ok!

  • James J.08-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Everything was smooth as silk.

    08-15-2025

    that's cool James - thanks!

  • Lamar T.08-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Marbeli L.08-12-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Porsha P.08-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Great customer service, ease of scheduling, fast service.

    08-12-2025

    thanks for the great report - appreciate it Porsha!