Average Score (498 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

498 Ratings

4.8 Average

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  • Theodore M.09-19-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Great communication and video of service. Brock was excellent to work with.

    09-19-2025

    Thank you!

  • Michael G.09-17-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Always top tier service from the team, Haley is always great!

    09-17-2025

    Top tier - that has a nice ring to it - thanks Michael!

  • Gretchen G.09-17-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Service was provided in a timely fashion and all was explained thoroughly.

    09-17-2025

    Thanks Gretchen!!

  • Timothy A.09-16-2025

    TYPE:SalesMODEL:Golf GTIYEAR:2025

    Very smooth purchase process. Our sales rep (Jason) was very helpful, provided great communication before we were able to meet at the dealership, and David (in F&I) was a pleasure to work with. The team went over and above to work with us to make the process an enjoyable experience.

    09-16-2025

    Good to hear and congrats Timothy!

  • Trinity M.09-15-2025

    TYPE:ServiceMODEL:PassatYEAR:2022

    Haley Dunn is amazing! As a woman, getting car maintenance can be intimidating. Scared you will get taken advantage of by getting sold more than you need or with people making the assumption you do not know what you need. Haley was so respectful and kind. She called to upgrade my service when the team found something I needed. When I said no, she respected it and remained kind. I really appreciated that.

    09-15-2025

    Thanks Trinity!!

  • Robert T.09-14-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Service tech Nick is amazing. Very helpful and responsive.

    09-15-2025

    Thanks Robert - good to hear!

  • Krista N.09-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Neil L.09-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Cynthia S.09-09-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Robert Nixon was very professional, polite, yet friendly.

    09-09-2025

    Congrats on the new Tiguan Cynthia - thank you!

  • Nikesh E.09-09-2025

    TYPE:SalesMODEL:TiguanYEAR:2025