Average Score (510 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

510 Ratings

4.8 Average

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  • John D.06-06-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

  • Raymond H.06-05-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Super quick and friendly and Haley was amazing

    06-06-2025

    super quick is how we like it - Thank you Raymond!

  • Rekhmina B.06-04-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Haley Dunn is simply awesome. She addressed my issues right away and took care of everything with open communication

    06-04-2025

    we think Haley is awesome too Rekhmina - thank you!

  • Lynn K.06-04-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Jazzmin F.06-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Fast friendly professional customer service

    06-04-2025

    Very kind of you to say Jazzmin - glad Haley was amazing for you!!

  • Richard A.06-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Everything they do there is right. I could not be more satisfied, especially the way I am treated. I feel like family there vs a number!!

    06-02-2025

    you are part of the family Richard - the Hendrick family!!

  • Amy C.06-02-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Jon C.06-01-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025

    Everything was beyond my expectations.

    06-02-2025

    That's a tall one to live up to Jon - we'll keep trying though!

  • John T.06-01-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023

    Just visited for my 20k service. I was 1 treated very well but found out that on my 10,000 mile service the service person put it down as my 20,000 so that could not be used for my actual 20,000 mile service. I did receive a free oil change but not the other items included in the 20k service. Hendrick’s fault not mine. Seems there could have been a better solution.

    06-02-2025

    Sorry to hear John, we will strive to be better moving forward!

  • James B.05-30-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024