Average Score (508 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

508 Ratings

4.8 Average

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  • Samuel J.06-25-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

  • Angela K.06-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Zach S.06-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    The service team communicated quickly and clearly what my car needed and what it didn't. The pricing was upfront and my car was ready sooner than I expected.

    06-24-2025

    Glad we could exceed expectations Zach - thank you!

  • Dawnmarie F.06-23-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    I would like to preface that this review does not reflect on the Service Advisor. Haley always is a pleasure to deal with and does a great job. I was informed that my rear brakes need replacing at only 13,500 miles. Apparently there is an extended warranty due to premature wearing of the rear brakes. I’m outside of the warranty coverage because my car is 3 years old. I’ve owned 6 Volkswagens over 20 years, 4 of which have been purchased at Hendrick in Concord. I have never had to replace brakes at low mileage. I called Customer Care on 6/20/2025 but they didn’t offer any help. I was advised to call the Service Manager at the dealership but never received a call back. VW is aware of the premature wearing of the rear brakes so I feel like I’m being penalized for not reaching the mileage within a 2 year period. I’m a returning customer because this dealership has always gone above and beyond to make sure I have a great experience. This time, however, I don’t feel like they were as accommodating.

  • Tyler D.06-23-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Evelisse F.06-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    The service was fast and the people were kind and attentive without pressuring me into something.

    06-23-2025

    Thank you Evelisse!

  • Chris M.06-22-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2019

  • Jaime P.06-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    Nicholas is great. Quick and professional service.

    06-23-2025

    Thank you Jaime!!

  • Stephen C.06-21-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2023

  • Karl A.06-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    Excellent customer service.

    06-21-2025

    Thanks Karl!!