Average Score (510 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

510 Ratings

4.8 Average

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  • Randall M.06-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Haley Dunn was the best. She was very informative and professional.

    06-30-2025

    thanks Randall!!

  • Jason Bradley L.06-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    I left the dealership disappointed. I can’t quite put my finger on the issue but I believe the prices for services are too high and I observed some unprofessional side conversations based on meeting service sales goals and bonuses. As a customer, I should not hear these conversations it just left a bad taste in my mouth.

    06-30-2025

    Thanks for the feedback Jason- we will get this corrected.

  • Bobby M.06-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Great people from the front desk to the technicians.

    06-30-2025

    thanks Bobby!

  • Amy F.06-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • William V.06-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    My Service Manager made my experience pleasant

    06-30-2025

    Great to hear - thanks William!

  • Lawrence N.06-28-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Martha P.06-27-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • John B.06-26-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Service department, especially Haley, was amazingly easy to work with

    06-26-2025

    Glad you like easy too John!

  • Evelisse F.06-26-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    Robert was so kind and attentive the entire time. I was worried about my previous loan situation and he never showed worry or that I couldn’t be helped. The whole team did the best they could to get me out of a bad situation and into a better one. I am so grateful.

    06-26-2025

    great news Evelisse, thank you for choosing us!!

  • Aric G.06-25-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2020

    Both Haley and Dillon are very professional and are great at what they do. Haley received my car quickly and Dillon makes sure his addresses the issues. I also appreciate the video of the work done and the status of my car.

    06-25-2025

    Great feedback - thank you Aric!