Average Score (478 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

478 Ratings

4.8 Average

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  • John C.07-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    No complaints ,customer service person personable , polite and well spoken

    07-23-2025

    Thanks John!

  • Richard M.07-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • Carla G.07-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Great service

    07-22-2025

    Glad we could assist - thank you Carla!

  • Angela E.07-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Keeping me up to date with what is going on with the car and the videos are very helpful

    07-21-2025

    Thanks Angela - glad you like the videos!

  • Whitney M.07-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    I went in for routine maintenance and they found an oil link (which I was thankful). After leaving my vehicle for repairs for 3 or 4 days, once pulling off my car begins making a weird noise and unable to accelerate. Was told that the turbo hose popped off. I feel as if the car should have been fully inspected after the work was done to ensure the vehicle was operating properly.

    07-21-2025

    Our apologies Whitney - we are retraining to make sure this doesn't happen in the future - appreciate your viewpoint!

  • Brittany H.07-17-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Nick was so professional and kind. The dealership is extremely clean. When you’re spending a few hours there for service, clean bathrooms are a major plus.

    07-17-2025

    thanks Brittany!!

  • Vincent V.07-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    My service advise was great, she checked all the boxes and explained everything to me

    07-17-2025

    Good stuff - Thanks Vincent!

  • Zachary W.07-16-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    It is always a DREAM working with Haley Dunn! Always sweet, caring, understanding, and HONEST with anything and everything we need for our vehicle!!

    07-17-2025

    glad to hear Zachary - thank you...

  • Dana W.07-16-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Great job.

    07-16-2025

    Thanks Dana!

  • Sara M.07-16-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Great customer service and quick response time

    07-16-2025

    good to hear - thanks Sara!