Average Score (498 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

498 Ratings

4.8 Average

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  • Carla M.09-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    The entire dealership staff was amazing! They kept me updated and finished up in a timely manner.

    09-29-2025

    happy to hear - thank you Carla!

  • Bryan L.09-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Harvey was very helpful and on top of things0

    09-29-2025

    good stuff - thanks Bryan!

  • Pamela M.09-28-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Always a good experience, my 2nd new purchase here, great service all around

    09-29-2025

    Glad to hear and thanks for coming back for # 2 Pamela!!

  • Mary W.09-26-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Great service and all the employees were very helpful

    09-26-2025

    glad to hear - thanks Mary!

  • Adrian M.09-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Customer first mindset. While customers get nervous when getting service at the dealership, having advisors that at customer focused versus trying to upsell you for commission makes the experience better.

    09-26-2025

    Customers should always come first - thanks Adrian!

  • Caroline G.09-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Our service was preventative maintenance; thus, we had it scheduled during one of our trips from the mountains. Brock helped us with the appointment and actually was able to get our Atlas serviced and back to us on time. I had scheduled this appointment based on our travel plans and not based on when they could do the work. I appreciated they're honestly that the suggested work could be delayed meeting our needs.

    09-25-2025

    thanks Caroline - enjoy your trip to the mountains!

  • Sheela J.09-21-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Friendly and honest staff. I mentioned a particular noise and they weren’t able to replicate it. They had me drive the vehicle to give them more information about when and where I was hearing the sounds that had me worried. They explained in detail some of the potential causes and checked it all out. I left with peace of mind that my vehicle was safe.

    09-22-2025

    Glad we were able to give you peace of mind Sheela - thank you!

  • Harry D.09-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    No problems

    09-22-2025

    Thanks Harry - no problems are a good thing!

  • Paul S.09-20-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

  • Fabio V.09-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024